I bought the dark grey commuter during Poppy and Peonies' boxing day sale. The bag did look slightly different in the online photos depending on the lighting but I trusted that it would be dark grey. It is not. It's taupe. I've included a photo of the bag with my tan coat and dark grey dress pants for comparison. The bag clashed quite a bit with my winter jacket and carry-on so I decided to replace it with a black one. When I went through the exchange process online I was charged $15 to replace the "dark grey" bag with the black one. I thought I'd reach out to customer service to confirm the exchange just in case. Turns out that the online exchange process was meaningless. I had just randomly paid them $15. They emailed me telling me that they couldn't receive returns due to the Canada Post strike. Okay, that's fine I said. I can wait to return the bag. Apparently, no I couldn't do that because by the time the bag arrived it would no longer be on sale. Okay, but I had exchanged it for an identical bag during the sale. No, they were going to charge me the difference. How? I don't get it. I've never been charged the difference when exchanging an item because by the time it reached the warehouse it was no longer on sale. They suggested I buy the black one on sale while I still could. They refunded me the $15 and asked me to mail the "grey" bag on my own. Mind you, if I never reached out to them to confirm the exchange what would have happened? Would I have just randomly paid them $15? Please disable online return options that aren't actually available to your customers, and ensure you're describing your bag colours accurately.