This backpack is awesome! I don’t like to use totes because they usually hurt my shoulder, but backpacks that will fit a 16 inch laptop are typically ugly, while the nice ones are too small, so the commuter backpack is perfect! So pretty but also functional with organization inside (many different pockets), fits my 16 inch laptop easily, and the straps feel very sturdy and comfortable... I also get a lot of compliments on it! The dark grey is a really nice warm grey rather than a typical charcoal, which I love because it goes with both brown and black outfits