I purchased this bag for my wife as a Christmas gift. The bag arrived, looked and felt great, and she loves it. However, there was an issue with the main zipper, as it wasn't properly stitched in at the bottom. This led to issues with zipping the compartment, and more importantly, with keeping the zipper functional.
When we contacted P&P and provided photos, they immediately sent a replacement. The new bag looks just as prime as the first one, and the main zipper is stitched in perfectly. Fantastic customer service, and excellent backing of the product. 👌🏼