This bag is overall a disappointment, probably because I really wanted it to work. First of all, I love the large, multiple drink compartments inside and out - I finally have something to hold my water bottle and reusable coffee cup! The inside drink compartment keeps my power cord contained (huge plus!) and the various pockets keep phones, badges, headsets corralled (another bonus!). I especially like the pink inside liner - I’m so sick of standard backpacks being lined in black - who wants to lose their stuff in a black hole? I can see if something falls out of its compartment without having to fish for it - wonderful! Also, dress shoe compartment!
But: the straps are awful. Too wide-set, too narrow, can only be adjusted so far. Causes daily shoulder pain. Even with tightening down the straps all the way, the bag still hangs too low. It’s clearly made for someone 6’ and beefy, not 5’4” and not beefy. And, the zippers make so much noise when you walk, highly annoying if you have sound sensitivities. I need a bag for work, my other one was falling apart, so I ended up keeping it to see if I could jerryrig something to make the straps work. But, nothing has worked so far. I’m so disappointed: the bag was perfect for carrying all my work things, yet it’s too big, bangs around as I walk (even on the tightest settings) and causes bad shoulder pain. I don’t know what to do. Store bought backpacks and computer bags cause my work stuff to break: this bag is perfect for work stuff, but is breaking my shoulders in the process!