I wanted to love this so bad, but unfortunately the way mine was packaged in shipping has damaged it. It was folded and shipped in a bag, creating a crease alone the luggage trolly zippered area. I thought with time it would work itself out, but instead the crease remains visible and it causes the bag to constantly fall over. I’m annoyed I didn’t contact customer service right away about it. The compartments are all great, however I actually feel like it allows too much stuff to be added and then before you know it when you go to pick up the bag it weighs so much from everything hidden inside. I also wish the laptop sleeve was removable.