Less than two years in, the zipper on my Commuter Backpack completely broke, making it unusable. I also have other Poppy & Peonies bags (even newer) where the zippers are already starting to fail.
I loved this bag at first and even recommended the brand to friends. But after reaching out, customer service only offered a 25% discount on a future purchase since their warranty is just 90 days.
For expensive bags, this kind of quality and lack of support is unacceptable. Disappointed and can’t recommend.