Hey there! I’ve been a loyal customer of Poppy & Peonies for a few years now, and I’ve got at least 10 of their bags without any issues. But guess what? The last one I got started coming apart after just one use! I was a bit disappointed, but I decided to reach out to Poppy & Peonies. I sent them an email the very next day, and to my surprise, they got back to me within 24 hours! It was a Sunday, can you believe it? And to top it off, they shipped me a brand-new bag with a return label the very next day! Talk about excellent customer service! I’m so impressed that I’ll definitely be continuing to buy from Poppy & Peonies and will definitely recommend them to anyone who asks. I even used their Mini Downtown bag on a recent trip and it was a lifesaver at the airport. The outside pocket is perfect for keeping your passport and boarding pass safe and secure.