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Terrible customer care. Didn’t respond to the email even for over 7 working days excluding the weekends.

They don’t send proper documents to postal office, and it was held by customs and returned back to them.

And when I inquired about it, they just decided to be lazy and not investigate the reason for the delay. Straight up ignored/refuses to look in to the reason, told me to contact uk postal service, when it never even got to the uk postal service.

Then they refunded it, but excluding the shipping costs, like it was my fault it got returned. Like how can they charge me shipping for something that never came to. Left a couple of messages and emails and then they did eventually refund the £21.

Yes they charge premium shipping costs but use terrible shipping companies. Terrible customer care , international customers please avoid.

Honestly I was a customer who wanted the product, had they asked me what I wanted to do I would have asked them to resend it, but they didn’t even give me the option.

They have now stopped responding - but I’m yet to see the refund in my bank.

Arrived extremely damaged and unwearable , company did not offer any solution except a shipping label, but i am still of the hook for the original shipping costs ($15). Extremely neglegent company.

She’s not really a purse person but with having a new baby it’s the perfect bag to carry a little of everything in. Also she is in love with the Stanley holder inside.

Not thrilled, when you have to return the product and returning cost half the
Price of the bag.

I’ve been looking for a perfect bag with storage for my laptop and every day accessories. I love all the storage pockets and especially the sleeve for the Stanley. The strap is long enough to wear comfortably over my shoulder. I’m in love with this bag and plan to get another color soon!

I got this bag for my daughter-I -law who is a teacher. She loves it and couldn’t wait to use it for all her school supplies including her laptop and large coffee mug!! So pretty and very classy!

I love this bag the only thing I wish it had was a few more pockets so I can put my AirPods, lipgloss in instead of just throwing it in the bottom but still not a deal breaker. I did have an issue with the first bag I received as the stitches fell out but contacted support and they were beyond fantastic and helpful and replaced it no problem. I will be ordering more 100%

I needed a crossover bag for my trip to Europe this summer. This is the perfect bag! It has enough space to hold my necessities like my wallet, sunglasses, makeup and more. Plus, it will keep my belongings safe from pickpocketers. I’m already thinking of purchasing another sidekick in camel. I absolutely love this bag!

This bag is amazing! Everything you need fits in the bag and this bag is fat proof! I always struggle to find a nice/cute crossbody bag but the strap is always to short. Not with this bag because of the extender! You really deserve a big big compliment for this idea and this really nice that the extender is free. You really include everybody with this, I am a big fan!

Loved it! Fashable and great for travel!!

I love the size,it’s great for everyday use. Looking forward to using it on my vacation in July. I will definitely be ordering this sidekick in Blush colour. Thank you

Cute bag! Just wish I had gone with my gut and gotten the larger size as I have a longer wallet and it’s a struggle to get that, keys, EpiPen, sunglasses and phone in without it barely closing. But that was my fault! It’s definitely a cute bag for grab and go! If you’re on the fence, get the larger size! 🤣

Reached out 3 times for a update on order, I received a refund. No one ever reached out to explain what happened, horrible customer service

I have purchased so many tote bags over the years trying to find the perfect one for everyday work and especially travel for work. This bag is amazing, it fits everything in so neatly and is organised and easy to see at a glance. It's stylish and practical. The absolute only issue, is that it doesn't fit my Ipad pro in the sleeve next to the laptop sleeve. It's perfect for my kindle but just not long enough for the Pro, however that is a small inconvenience. I purchased the teched out case as well and it's a gem. Would purchase both these items again for sure. Wonderful design.

I'm a medical student and pack up a lot of things in my bag. I also need them to be organized as I'm always on the run. This bag really helps me to organize my stuff. I have a compartment for everything. It's so convenient and functional. I've looked to so many bags and for this price point, it's the best by far!!

I purchased the Commuter backpack and the quilted roamer and love them both so much!!! Highly suggest these items!

I love absolutely everything about this bag!

I love how organized and spacious it is. The long strap is what I use and it’s so comfortable. I get compliments all the time.

I really love my backpack, unfortunately it arrived with a hole in the leather on the very front. I immediately contacted customer service, and it’s been over two weeks with no response. Hopefully I hear from them soon after the holidays, and if I do I’ll update this review.

I was debating getting this bag for so long! I looked at countless leather backpacks and none compared to the elegant look or perfect size of the one that Poppy & Peonies has available. I am a law school student and it is the perfect backpack for stylish but functional and carries all my stuff without any issues. I have been using it for a few weeks now and am so happy I made this purchase!

I absolutely love love this backpack. I am so so happy I bought it. I can't wait to purchase my next bag. Thank you for designing and creating a beautiful and helpful organized bag. Love it.

I needed a bag that would be professional enough for work, but would also allow me to carry *all the things* that I need to carry every day as a mom of two. This bag hits all my requirements and looks great! So practical, but it still looks great.

I’ve had this backpack for a month and have been so happy with my purchase. It fits my 15 inch laptop just fine and is big enough to fit everything i need for my work commute. I feel it distributes the weight well as it doesnt feel heavy. I have seen soo many people during my commute with different colors, so I know i will definitely get another one in the future!

I’ve been using my commuter backpack for the past few weeks and love it! So easy to travel with and perfectly fits all my work essentials. The backpack or shoulder strap option are awesome too